Subprocessors
Last updated November 15, 2026
These third parties process Customer Content or customer personal data on Supertrace's behalf. Each is bound by a written contract with data-protection terms. None may use Customer Content to train AI models. We email the administrators of business accounts at least 30 days before we add or replace a subprocessor.
| Subprocessor | Purpose | Data processed | Location |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud hosting, databases, file storage, secrets storage | All service data | United States (us-east-1) |
| OpenAI, L.L.C. | AI models and web search | Prompts and context sent to the model, model outputs | United States |
| Anthropic, PBC | AI models | Prompts and context sent to the model, model outputs | United States |
| Google LLC (Gemini API) | AI models | Prompts and context sent to the model, model outputs | United States |
| TypeSafe AI, Inc. | Event classification | Alert and event data | United States |
| Functional Software, Inc. (Sentry) | Error monitoring | Error reports, account IDs | United States |
| Datadog, Inc. | Infrastructure metrics and logs | Service logs and metrics | United States |
| Amplitude, Inc. | Product analytics in the web app | Account ID, email, organization, screens and actions | United States |
| Stripe, Inc. | stcli credit payments | Billing contact, payment details, transactions | United States |
| Google LLC (Google Workspace) | Transactional email, including sign-in codes, invites and Flow emails you configure | Email address, message content | United States |
| Slack Technologies, LLC | Internal operations, support and product monitoring | Account details, copies of conversations and agent activity, alerts and device metadata | United States |
Integrations a customer connects, such as its own Slack workspace, NetBox or monitoring tools, are not subprocessors. (Slack is listed above only for Supertrace's own internal workspace.) They are third-party services the customer chooses, and data goes to them on the customer's instruction.
Website and marketing vendors process only data Supertrace controls, not Customer Content, so they are covered by the Privacy Policy rather than listed here. Examples are the website chat provider, form automation (n8n) and the website database.