supertrace — zsh

Scroll to explore

Networks are scaling exponentiallyEngineering teams are shrinkingOutages aren't slowing downThey're accelerating

phi02-edge01

25% of network
engineers will retireby 2030

On-Call AI NOC agents that triage alerts, diagnose root causes,
& resolve incidents
in minutes

Built for ISPs, MSPs, Enterprises and Data Centers

[<Book a demo>]

Network Health

Devices Currently Down

Inbox

“No more alert chasing—just clear answers about what changed, what broke, and why.”
Paul C @ Flume Internet

“The Supertrace team feels like an extension of our own. They're responsive and genuinely invested in our success.”
Jay H @ NYPL

“A cross-vendor digital twin we can query in chat — that's completely changed how we troubleshoot.”
Hubie V @ Elauwit

Trusted by ISPs, MSPs and Enterprises

Supertrace
In Action

Identify

Participates in every on-call rotation, investigates every alert in seconds

Trace

Autonomously runs just-in-time runbooks & tests them

Reason

Generates and tests hypotheses for novel & repeat incidents

Resolve

Recommends remediations with human-in-the-loop control

Step 1/4

Alert

critical

Cisco Nexus

10:33 PM

Device:

core-rtr1

Interface:

xe-0/0/1

Trap:

linkDown

Timestamp:

2025-08-22 14:31 UTC

Message:

Interface xe-0/0/01 status changed to DOWN

Alert

warning

Zabbix

10:33 PM

Device:

core-rtr1

Routing Table:

IPv4

Metric:

Route withdrawals > threshold (5000 in 60s)

Timestamp:

2025-08-22 14:04 UTC

Message:

Excessive route withdrawlas detected

Alert

critical

Zabbix

10:34 PM

Device:

core-rtr1

Protocol:

BGP

Neighbor:

192.0.2.1

Trap:

bgpBackwardTransition

Timestamp:

2025-08-22 14:03 UTC

Message:

BGP neighbor 192.0.2.1 moved from Established -> Idle

10:34 PM

8:52 PM

10:34 PM

8:52 PM

Suite of 54+ traces across DHCP, Latency, Power, BGP, OSPF, SNMP, Sys Logs & many more

10:35 PM

8:52 PM

10:35 PM

8:52 PM

Supertrace
In Action

Participates in every on-call rotation, investigates every alert in seconds

Step 1/4

Alert

critical

Cisco Nexus

10:33 PM

Device:

core-rtr1

Interface:

xe-0/0/1

Trap:

linkDown

Timestamp:

2025-08-22 14:31 UTC

Message:

Interface xe-0/0/01 status changed to DOWN

Alert

warning

Zabbix

10:33 PM

Device:

core-rtr1

Routing Table:

IPv4

Metric:

Route withdrawals > threshold (5000 in 60s)

Timestamp:

2025-08-22 14:04 UTC

Message:

Excessive route withdrawlas detected

Alert

critical

Zabbix

10:34 PM

Device:

core-rtr1

Protocol:

BGP

Neighbor:

192.0.2.1

Trap:

bgpBackwardTransition

Timestamp:

2025-08-22 14:03 UTC

Message:

BGP neighbor 192.0.2.1 moved from Established -> Idle

10:34 PM

8:52 PM

10:34 PM

8:52 PM

Suite of 54+ traces across DHCP, Latency, Power, BGP, OSPF, SNMP, Sys Logs & many more

10:35 PM

8:52 PM

10:35 PM

8:52 PM

Start with Signal
Not Chaos

Each alert is pre-correlated to customer impact

Auto detect 74% flaps

35% fewer NOC hours

MTTR cut by 5x

Nightly NOC summaries

Just-in-time runbooks

Chat with your network

End alert fatigue

Proactive fixes

Live incident timeline

Parse carrier notices

Reduce truck rolls

Chat with Your Network

From Question to Command. Instantly.

Query your network at any level, from entire regions to a single interface port on an edge device — all in natural language, with human-in-the-loop safeguards.

Alerting With Perfect Memory

Build your network's memory.

Supertrace continually builds long-term memory across outages, post-mortems & past remediations — when a new alert fires, previous incidents are recalled in real time to detect patterns & root causes.

Quality of Experience, Continuously Measured

Analyze every customer ticket & maintenance notice.

AI automatically classifies & analyzes every ticket & carrier notice to distinguish real user impact from background noise — separating planned maintenance from true incidents in seconds.

Classify messy tickets by severity, OEM, region, service, & firmware.
Correlate tickets with live topology & telemetry to uncover root causes.
Identify chronic issues & recurring failure patterns.

Any Vendor, Any Time

A Vendor Agnostic Approach

Works 24/7 across all oems & topologies

Security

Enterprise-Grade Security & Deployment Flexibility

[<Learn more>]

SOC 2 Type II Certified

Supertrace meets industry-standard controls for security, availability and data handling.

Your devices stay private

Supertrace processes only the metadata needed to operate — never customer traffic or payloads.

Production grade security

User queries remain private within your environment and are handled securely according to SOC 2 requirements.

Team

Built by Engineers From the World's Most Advanced Networks

Learn

Insights from Engineers Who Run Real Networks[<See all>]

The Evolution of AI Ops

AI Ops (Artificial Intelligence for IT Operations) brings machine learning and automation to network observability — detecting anomalies, identifying root causes, and triggering remediation across complex infrastructure. With modern AI and LLMs, observability moves beyond dashboards to intelligent, context-aware systems that reduce alert fatigue and enable autonomous, self-healing networks.

[<Read more>]