“No more alert chasing—just clear answers about what changed, what broke, and why.”
Paul C @ Flume Internet
Networks are scaling exponentiallyEngineering teams are shrinkingOutages aren't slowing downThey're accelerating
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Supertrace
In Action
Participates in every on-call rotation, investigates every alert in seconds
Alert
Cisco Nexus
10:33 PM
Device:
core-rtr1
Interface:
xe-0/0/1
Trap:
linkDown
Timestamp:
2025-08-22 14:31 UTC
Message:
Interface xe-0/0/01 status changed to DOWN
Alert
Zabbix
10:33 PM
Device:
core-rtr1
Routing Table:
IPv4
Metric:
Route withdrawals > threshold (5000 in 60s)
Timestamp:
2025-08-22 14:04 UTC
Message:
Excessive route withdrawlas detected
Alert
Zabbix
10:34 PM
Device:
core-rtr1
Protocol:
BGP
Neighbor:
192.0.2.1
Trap:
bgpBackwardTransition
Timestamp:
2025-08-22 14:03 UTC
Message:
BGP neighbor 192.0.2.1 moved from Established -> Idle
10:34 PM
Correlated Event Detected:
- Interface xe-0/0/1: LinkDown
- BGP session with 192.0.2.1: Lost
- Route withdrawals exceeded 5000/min
Initiating investigation.
9:14 PM
10:34 PM
Initiating automated traces:
9:14 PM
Suite of 54+ traces across DHCP, Latency, Power, BGP, OSPF, SNMP, Sys Logs & many more
10:35 PM
9:14 PM
10:35 PM
router# set routing-options multipath load-balance interface xe-0/0/2router# commit confirmed 5Do you want Supertrace to execute this change?9:14 PM
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Not Chaos
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Query your network at any level, from entire regions to a single interface port on an edge device — all in natural language, with human-in-the-loop safeguards.
Alerting With Perfect Memory
Build your network's memory.
Supertrace continually builds long-term memory across outages, post-mortems & past remediations — when a new alert fires, previous incidents are recalled in real time to detect patterns & root causes.
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Analyze every customer ticket & maintenance notice.
AI automatically classifies & analyzes every ticket & carrier notice to distinguish real user impact from background noise — separating planned maintenance from true incidents in seconds.
- Classify messy tickets by severity, OEM, region, service, & firmware.
- Correlate tickets with live topology & telemetry to uncover root causes.
- Identify chronic issues & recurring failure patterns.
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A Vendor Agnostic Approach
Works 24/7 across all oems & topologies



Security
SOC 2 Type II Certified
Supertrace meets industry-standard controls for security, availability and data handling.
Your devices stay private
Supertrace processes only the metadata needed to operate — never customer traffic or payloads.
Production grade security
User queries remain private within your environment and are handled securely according to SOC 2 requirements.
Team
Built by Engineers From the World's Most Advanced Networks
Built by Engineers From the World's Most Advanced Networks

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